Privacy Policy

Last updated: December 23, 2025

Welcome to xDeskPro! Please carefully read this Privacy Policy before accessing the web application located at www.xDeskPro.com (hereinafter the “WebApp”) and the website at www.xinnovationsusa.com (hereinafter the “Website”). The WebApp and the Website are collectively referred to as the “Service.”

The Service is owned and operated by X Innovations LLC DBA xDeskPro, a limited liability company duly organized and existing under the laws of the State of Florida and in compliance with the applicable federal laws of the United States of America. Any reference in this Agreement to “the Company,” “xDeskPro,” “we,” “us,” or “our” refers to X Innovations LLC.

This Privacy Policy informs you what Personal Information we collect from you and why we collect it, how we collect, use, share, and secure it, and your rights relating to your Personal Information. We process all Personal Information we collect from you in compliance with applicable U.S. Privacy Laws.

Please read this Privacy Policy to learn how the Company collects, uses, maintains and discloses information you provide through the Service, its microsites, mobile websites, mobile applications, social media platforms, and other online services that we own and control or that post a link to this Privacy Policy. If you disagree with this Privacy Policy, please do not access, or use the Service.

This policy is effective as of the date stated at the top of this page and may be updated from time to time to keep with our developments and/or evolving legal or regulatory requirements, so please check this policy periodically for updates.

Table of Contents

1. Scope

This Privacy Policy only applies to individuals who visit our website, subscribe to our mailing list, acquire a WebApp subscription, or use a service by the Company.

2. Definitions

The following words, wherever used in this Privacy Policy, shall have the meaning as defined hereunder:

Term Definition
Authorized Users Individuals the Customer has authorized to access and use the Customer’s WebApp Account Access Credentials.
Documentation All technical specifications and usage instructions provided by the Company for the WebApp. It explicitly excludes any User Content or third-party materials.
Input Data Any data that you enter while using your WebApp account.
Account Access Credentials The login username and password provided by the Company that enable you to sign in and access your WebApp account.
Party / Parties The Company and the Customer individually and collectively, as applicable.
Personal Information / Personally Identifiable Information Any information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual, as per the privacy laws and regulations of the United States.
Subscription Fee The monthly fee payable by a Customer during the Subscription Term.
Subscription Term The initial one-year period of the subscription (‘initial term’), and it includes each subsequent renewal term, with each renewal term being the same length as the initial term.
Early Cancellation The cancellation of the subscription by the Customer before the end of the Subscription Term, excluding cancellations made within the applicable Cancellation Notice Period (defined in Section 4 of the Terms and Conditions) to prevent automatic renewal.
Customer / User / You / Your Refers to an individual or the legal entity such individual represents that purchases a WebApp subscription, accesses or uses the Service provided by the Company.

3. What Personal Information do we collect?

3.1. Personal Information we collect from you

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit the WebApp or the Website, subscribe to email updates, and in connection with other activities, services, features or resources we make available through the Service. The categories of personal information we may collect from you include:

3.1.1. Phone Number;

3.1.2. Organization Name and Address;

3.1.3. Content of communication you have with the Company;

3.1.4. Information you provide us when participating in our surveys or promotions;

3.1.5. Information that we collect through the use of cookies and other tracking technologies;

3.1.6. Feedback information to receive and respond to your customer service requests or comments on your experience with the Service;

3.1.7. Website usage such as mouse movements, clicks, keystrokes, date of your visit, time spent on the pages, and other actions, so that we may understand and improve on the user experience and functionality of the Website and WebApp platform.

4. How do we collect and use your Personal Information?

4.1. Quotation and Subscription Information

When you contact our sales team to request a quotation and/or purchase a WebApp subscription, we collect and process your Personal Information to:

4.1.1. Generate your quotation.

4.1.2. Create your WebApp account and enable you and your Authorized Users to make use of the WebApp features and functionality.

4.1.3. Assist you in recovering your lost account password.

4.1.4. Invoice you for your subscription.

4.1.5. Communicate with you as and when required.

4.1.6. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

4.1.7. To improve the Website and WebApp.

4.1.8. To process payments and prevent transactional fraud.

4.2. Marketing Data

When you subscribe to receive marketing communication from us or contact us in response to our marketing campaigns, we collect and process your Personal Information:

4.2.1. To send you promotional offers, surveys, and other direct marketing material.

4.2.2. To follow up on sales inquiries we receive from you.

4.2.3. For our internal business purposes, such as data analysis and product development.

4.3. Support Request Data

When you send us your support requests, inquiries, or feedback through email or the contact form on the Website, we collect and process your Personal Information:

4.3.1. To respond to your communication and offer relevant support.

4.3.2. To facilitate and improve our Service.

4.3.3. To provide you with the latest updates to our policies, changes to our Website or WebApp, or any services or products we offer.

4.4. Cookies

4.4.1. When you visit our Website, we may collect some Personal Information from you, including but not limited to log data such as your browser type, time and pages you visit, your IP address, and device data, including the mode and make of your device, operating system, and unique device identifiers.

4.4.2. We use cookies to improve our understanding of how you interact with our Services and our emails and to improve your user experience. These may include but not be limited to: (i) local stored objects (or flash cookies) on our Website or WebApp to collect and store information about your preferences and navigation to, from and on our Website; or (ii) small electric files known as web beacons (also referred to as clear gifs, pixels, tags, and single-pixel gifs) that allow us to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

4.4.3. Some cookies are necessary to allow you to browse and access parts of the Website or WebApp. Other cookies, known as functional cookies, help the Website or WebApp remember choices you have made or information you have provided such as your email address and password.

4.4.4. We may also use analytics cookies to understand your Website or WebApp usage and our campaign effectiveness. The information collected and used in this manner is generally, on its own, anonymous and not personally identifiable.

5. Sharing your Personal Information

We will never rent or sell your Personal Information. We may disclose your Personal Information in the following situations:

5.1. Third-Party Services

We may engage third-party services to perform some business functions on our behalf, including but not limited to payment processing, emailing tools, marketing, and support services. Some of your Personal Information may be disclosed to such third-party services only to the extent required for them to perform relevant functions on our behalf. In no event will these third-party services use your personal data for any purpose other than those specified in this privacy policy. Message frequency may vary. Standard message and data rates may apply.

We respect your privacy. We will not share, sell, rent, or otherwise disclose your mobile number or SMS consent information to any third party for marketing or other purposes, except as required by law or as necessary to deliver our services (for example, through trusted vendors who support our SMS delivery). You may revoke your consent and opt out of receiving SMS messages at any time.

5.2. Commercial Transactions

In the event we enter into any commercial transaction, such as a merger, acquisition, sale, or purchase, all your Personal Information that we hold may be disclosed or transferred as part of such a commercial transaction.

5.3. Protection of Rights or Fulfillment of Legal Obligations

We will disclose your Personal Information to third parties in situations where we believe such disclosure is necessary to investigate or remedy any violations of our legal agreement with you or to protect our rights and the rights of others. We will also disclose your Personal Information in situations where we are required to do so by applicable law/regulation or legal process, such as to comply with a subpoena.

5.4. With Your Consent

We may share your Personal Information with third parties with your express consent.

6. Your Rights

6.1. Right to request deletion of your Personal Information

You have the right to request the deletion of your Personal Information. Subject to the exceptions provided by law, we will honor your request for the deletion of your information.

6.2. Right to Information

Under various circumstances, you have the right to know: how we collect and use your Personal Information (described comprehensively in this Privacy Policy).

  • The categories of Personal Information we collect (provided in Section 3 of this Privacy Policy).
  • The purposes for which we use collected Personal Information (provided in Section 4 of this Privacy Policy).
  • Whether we sell or share your Personal Information with third parties (provided in Section 5 of this Privacy Policy).
  • The categories of third parties with whom we have shared or disclosed Personal Information for business purposes (provided in Section 5 of this Privacy Policy).
  • The business or commercial purpose behind collecting, selling, or sharing Personal Information (provided in Section 4 of this Privacy Policy).
  • The specific pieces of Personal Information collected about you (provided in Section 3 of this Privacy Policy).

We are not required to provide or delete consumer information that has been de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

6.3. Right to Non-Discrimination for Exercising Privacy Rights

We will not discriminate against you for exercising your privacy rights.

6.4. Right to Limit Use and Disclosure of Sensitive Personal Information

We do not process sensitive Personal Information of our users.

6.5. Verification Process

Upon receiving your request, we will verify your identity to ensure your request relates to your own Personal Information in our system. This verification process may require you to provide information that matches with our records. We may also contact you through a previously provided communication method (e.g., phone or email). Additional verification methods may be employed as needed. We will solely use the Personal Information provided in your request for verification purposes. If additional information is necessary for verification and security reasons, we will request it and promptly delete it upon completing verification.

6.6. Other Privacy Rights

6.6.1. You may object to the processing of your Personal Information.

6.6.2. You may request correction of your personal data if it is inaccurate or no longer relevant or ask to restrict the processing of the information.

6.6.3. You can appoint an authorized agent to make a CCPA request on your behalf. If you choose to do so, we may reject a request from an authorized agent without valid proof of authorization in accordance with CCPA guidelines.

6.6.4. You may request to opt out of future sales or sharing of your Personal Information with third parties. Upon receipt of an opt-out request, we will promptly act on it no later than fifteen (15) days from the date of submission.

To exercise these rights or voice a complaint about our privacy practices, please contact us at the address provided at the bottom of this Privacy Policy.

7. Storage and Security

Your Personal Information will be stored in the United States and other parts of the world in accordance with this Privacy Policy.

The Service is designed with the security of Personal Information in mind. We only collect limited Personal Information, which reduces the risk and impact of data breaches on our users. We have also implemented appropriate organizational and technical security protocols to prevent any unauthorized access or deletion of your Personal Information. We use encryption protocols, firewalls, and periodic data audits to ensure the security of the Personal Information we hold. We also use secure third-party payment processors who directly collect and process our users’ payment information, so none of the sensitive financial data is stored in our database. We also restrict access to information within our Company on a need-to-know basis to prevent unauthorized access to any Personal Information. All WebApp accounts are password-protected. We have also adopted data security policies that are in line with the industry’s best practices.

Despite all our efforts to ensure the security of your Personal Information, you acknowledge that data transmission over the internet is never one hundred percent secure. Thus, we cannot offer any guarantees regarding the absolute security of your Personal Information.

8. Children’s Privacy

The Children’s Online Privacy Protection Act (COPPA) puts parents in control of the collection of Personal Information from children under the age of thirteen. In compliance with the COPPA Rule, we do not knowingly collect any Personal Information from children under the age of thirteen. If you are a parent of a child who has submitted any Personal Information on the application, please contact us, and we will immediately investigate and delete any data relating to minors.

Our Service may contain links to third-party services that are not owned or operated by us. Should you decide to click on any such third-party’s links, you will be directed to such a third-party’s website. These third-party websites are governed by their own Terms and Conditions and Privacy Policy. We encourage our users to review the third-party Terms and Conditions and Privacy Policy before using such services. The presence of any third-party links on our Service does not constitute an endorsement or recommendation of such a third party, and we cannot be held responsible for such a third party’s actions.

10. Amendments

We may amend this Privacy Policy to reflect our current practices in collecting, using, and processing your Personal Information. Any amendments to this Privacy Policy will be effective upon posting on the Website and WebApp. Please review this Privacy Policy periodically to ensure you are familiar with the most current version.

11. Internet Based Advertising

We do not engage in the sale of Personal Information. We may use third-party advertising companies to serve ads when you visit our Website or WebApp. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. These third-party advertising companies have their own privacy policies and terms of use. We encourage you to review these policies before engaging with any such advertisements.

12. Contact us

If you have any questions, comments, or inquiries regarding this Privacy Policy, please contact us at:

7450 Dr Phillips
Blvd, Ste 317
Orlando, FL 32819,
USA
Email: sales@xdeskpro.com
Phone: (407) 487-4448